40 day unused and unmodified return policy
Adosia prides ourselves in customer service and our goal is 100% customer satisfaction. For IoT Modules, Adosia will authorize returns for any unmodified items (still in new condition ) within 40 days of purchase. For accessory and peripheral items, Adosia will be happy to authorize returns for any unused and unmodified item returned within 40 days of purchase.
Modified product return policy
If you have modified your part(s) and something goes wrong or you aren’t satisfied with your item, Adosia can help troubleshoot and offer advice to determine if your parts are defective. Adosia will repair, return or exchange item(s) as needed in the event an issue is determined to be due to manufacturer error.
Damaged in Shipment
Please contact Adosia right away. Include a description of the damages and pictures of the damaged items/packaging.
General Return Guidelines
- Returns must include all accessories, documentation, packaging, etc. included with the product. Your return may be denied if incomplete or damaged.
- Please do not modify any connected items before contacting Adosia
- Returns may take 2 weeks or more to process, not including transit times
- Replacement orders can not be modified
- Returns for orders older than 40 days might be eligible for replacement or store credit only.
- Please ship returns back to Adosia using a reinforced box. Adosia reserves the right, in our sole discretion, to determine return eligibility and to deny returns not received in restockable condition.
If you have any questions about these terms, please contact us using our “Contact” page.